Operations Analyst I - Real-Time Call Center & WFM
Capgemini
Full-time
Inteligencia empresarial y análisis
Location
Remote, Remote, Mexico
Posted
July 10, 2026
Job Description
Capgemini is looking for an Operations Analyst to enhance Workforce Management in a contact center environment in Mexico. The role focuses on monitoring performance metrics, managing daily workforce schedules, and providing operational insights to leadership teams.
The ideal candidate should have a strong analytical background, excellent problem-solving skills, and experience in contact center operations. This position offers a competitive salary, comprehensive benefits, and opportunities for career development.
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