Location
Dublin, County Dublin, Ireland
Posted
June 29, 2026
Job Description
Operational SME
Salary - โฌ44,351
Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.
ย Responsibilities to include but not be limited the following
- Coach and mentor new hire โAgentsโ during nesting phase on the floor
- Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Hud...