Location
airdrie, ab, Canada
Posted
July 09, 2026
Job Description
Elevate the merchant experience as the Head of Customer Success, focusing on operational leadership and onboarding excellence. This role is pivotal in ensuring merchants transition smoothly from agreement to successful deployment.
As Head of Customer Success, you will lead operational strategies that enhance merchant onboarding and long-term success. Collaborating closely with the COO and executive team, you are responsible for building effective operational systems and workflows, ensuring a meticulous onboarding experience. This leadership role will evolve to oversee additional teams focused on customer success and support.
Key Responsibilities:
• Own the entire merchant onboarding process to go-live
• Coordinate with Account Executives to assess merchant needs
• Submit applications to processors and acquiring banks
• Configure and manage merchant accounts across platforms
• Conduct training sessions and onboarding calls with mer...
As Head of Customer Success, you will lead operational strategies that enhance merchant onboarding and long-term success. Collaborating closely with the COO and executive team, you are responsible for building effective operational systems and workflows, ensuring a meticulous onboarding experience. This leadership role will evolve to oversee additional teams focused on customer success and support.
Key Responsibilities:
• Own the entire merchant onboarding process to go-live
• Coordinate with Account Executives to assess merchant needs
• Submit applications to processors and acquiring banks
• Configure and manage merchant accounts across platforms
• Conduct training sessions and onboarding calls with mer...