Operational Excellence Manager - Customer Revenue Operations

Athens Services

Full time Business Operations Specialists
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Location
Irwindale, California, United States
Posted
July 18, 2026

Job Description

Description

Key Responsibilities

Operational Excellence & Process Improvement

  • Lead high-impact operational improvement initiatives focused on customer outcomes, service quality, efficiency, and revenue performance.
  • Utilize Lean, Six Sigma, and Continuous Improvement methodologies to identify root causes and implement sustainable solutions.
  • Evaluate existing business processes and identify opportunities to eliminate friction, improve efficiency, and enhance customer satisfaction.
  • Develop scalable processes and operational standards that support long-term growth.

    • Data Analytics & Predictive Insights

  • Analyze large and complex datasets to identify trends, patterns, risks, and opportunities.
  • Develop predictive models and early-warning indicators to proactively identify customer issues, service failures, revenue leakage, and customer attrition risks.
  • Build dashboards, reporting too...

    • Job Details

    • Job Type
      Full time
    • Category
      Business Operations Specialists
    • Date Posted
      July 18, 2026
    • Application Deadline
      August 27, 2026