Operational Business Analyst

Full-time PRB

Key Responsibilities

Process Discovery & Documentation

• Facilitate workshops with country and functional stakeholders to understand current operational processes.
• Document end-to-end business processes using Visio and process mapping methodologies.
• Capture process variations, dependencies, controls, systems, and hand-off points.
• Develop process documentation, SOPs, process inventories, and RACI matrices.

Process Analysis & Improvement

• Analyze existing processes to identify: Inefficiencies, Manual activities, Duplication of effort, Process bottlenecks, Control gaps, Automation opportunities
• Recommend process improvements aligned to Shared Services operating models and business objectives.
• Support standardization of processes across multiple countries and business units.

Shared Services Transition Support

• Assess operational activi...