Job Description
Job Introduction
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
Manage the after-sales team by setting service standards and ensuring KPIs are met
Ensure strong and clear coordination between departments for minimal resolution times
Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
Resolve managerial level customer griev...