Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 08, 2026
Job Description
specialist is responsible for overseeing and comprehensively coordinating operational governance. The role focuses on optimizing data flows, managing cross-departmental project execution (such as participating in the formulation of campaign standards and processes), and supporting the group's business expansion and efficiency enhancement by tracking operational data and KPIs.
Key Responsibilities
- Operational Flow Supervision & Compliance: Manage daily customer service workflows, optimizing customer service processes to enhance operational efficiency while ensuring strict regulatory compliance.
- Cross-Departmental Collaboration: Collaborate closely with Trading, Risk, IT, and CS teams to drive fast resolutions to daily operational problems.
- Data Analysis & KPI Tracking: Possess strong data analysis capabilities, with responsibility for building and maintaining operational reports, closely monitoring team KPIs (such as turnaround times, cl...