Open House Event - Everise Ortigas | Customer Service

Full-time Management & Operations

We’re hiring for our Customer Service Representative role at Isabela Site. More details shared below:

Walk-in Application:

• 19FCyberscape Alpha, Ortigas, Pasig City (Recruitment Hub)
• April 6 - 8 | 11:00 AM – 4:00 PM

Main Duties and Responsibilities

• Professionally handles high volume inbound calls to quickly identify and resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our clien...