Job Description
The Role
Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.
As a Member Support Analyst, you will be a part of a team of colleagues providing 24x7 (shifting) member support services to Philippine Clients. This team handles member enquiries through emails, on-site support, phone calls and chats (future). Nature of queries include employee benefits entitlement and claims. You are required to have a good understanding of how the country and their respective benefits plan operates. Excellent customer service etiquette (written and spoken) is a critical skillset needed for success as you will often be required to revi...