Location
San Diego, CA, United States
Posted
July 21, 2026
Job Description
Onsite Patient Services Coordinator
The Patient Service Representative is responsible for delivering exceptional customer service by managing a high volume of inbound calls and supporting patient scheduling and communication needs. This role serves as a key point of contact between patients, providers, and internal departments to ensure accurate appointment management and a positive patient experience.
Key Responsibilities
+ Handle high volume of incoming calls daily from patients, healthcare providers, insurance carriers, and external partners.
+ Deliver exceptional customer service by professionally greeting callers, actively listening, addressing needs, and ensuring a positive resolution on every interaction.
+ Coordinate patient scheduling activities, including booking, rescheduling, and canceling appointments through phone, text messaging, and patient portal platforms.
+ Triage and route calls to the appropriate departments while suppor...
The Patient Service Representative is responsible for delivering exceptional customer service by managing a high volume of inbound calls and supporting patient scheduling and communication needs. This role serves as a key point of contact between patients, providers, and internal departments to ensure accurate appointment management and a positive patient experience.
Key Responsibilities
+ Handle high volume of incoming calls daily from patients, healthcare providers, insurance carriers, and external partners.
+ Deliver exceptional customer service by professionally greeting callers, actively listening, addressing needs, and ensuring a positive resolution on every interaction.
+ Coordinate patient scheduling activities, including booking, rescheduling, and canceling appointments through phone, text messaging, and patient portal platforms.
+ Triage and route calls to the appropriate departments while suppor...