Location
kalibo, aklan, Philippines
Posted
July 24, 2026
Job Description
Job Description:
1. Respond to Branch Osite IT Support Tickets
o Review assigned incidents and service requests received via the ITSM Ticketing Tool, SMS, or email.
o Acknowledge requests and communicate with branch personnel for initial triage and clarification.
o Log start time, work performed, and resolution updates accurately in the ITSM Ticketing system.
2. Perform On‑Site and Remote Troubleshooting of IT Issues
o Diagnose and resolve common hardware, software, network, and peripheral issues affecting branch operations.
o Apply routine corrective actions such as reboots, cable checks, configuration adjustments, or software reinstalls.
o Replace consumables such as printer parts or UPS batteries when required.
o Proactively research and adapt to newly encountered technical issues.
3. Escalate Complex or High‑Risk Technical Issues
o Identify issues beyond assigned resolution capabili...
1. Respond to Branch Osite IT Support Tickets
o Review assigned incidents and service requests received via the ITSM Ticketing Tool, SMS, or email.
o Acknowledge requests and communicate with branch personnel for initial triage and clarification.
o Log start time, work performed, and resolution updates accurately in the ITSM Ticketing system.
2. Perform On‑Site and Remote Troubleshooting of IT Issues
o Diagnose and resolve common hardware, software, network, and peripheral issues affecting branch operations.
o Apply routine corrective actions such as reboots, cable checks, configuration adjustments, or software reinstalls.
o Replace consumables such as printer parts or UPS batteries when required.
o Proactively research and adapt to newly encountered technical issues.
3. Escalate Complex or High‑Risk Technical Issues
o Identify issues beyond assigned resolution capabili...