Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team.
Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).
Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system.
Perform tasks related to Service Desk support in acquisition integrations
Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance.
Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.
Performs activities related to the operations an...