Onsite Consultant

Full Time Business Operations Specialists

POSITION SUMMARY:

The Onsite Store Consultant is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The Onsite Store Consultant has extensive interaction with customers, and produces complex orders and operates a wide variety of equipment. This Team Member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries and perform final quality-checks on-site or with other FedEx Office locations or FedEx Office vendors. Onsite Store Consultant works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES:

Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers

Grow revenue through customer educat...