Location
Wakefield, MA, United States
Posted
July 08, 2026
Job Description
Overview:
We are seeking a customer-focused and professional Customer Service Representative to support Online Banking users. This role requires strong communication skills, problem-solving ability, and a commitment to delivering an outstanding customer experience via phone and email.
Schedule
+ Required: 4 weekdays + Saturday (every week, 9:00 AM – 3:00 PM)
+ Assigned shift options:
+ 9:30 AM – 6:30 PM
+ 10:00 AM – 7:00 PM
+ 11:00 AM – 8:00 PM
+ Some flexibility may be available after training
Key Responsibilities
+ Deliver exceptional customer service to online banking users via phone and email
+ Accurately address and resolve customer questions, concerns, and technical issues
+ Support inbound call volume within the Customer Service Center
+ Respond to internal and external inquiries with strong written communication skills
+ Act as a liaison between customers an...
We are seeking a customer-focused and professional Customer Service Representative to support Online Banking users. This role requires strong communication skills, problem-solving ability, and a commitment to delivering an outstanding customer experience via phone and email.
Schedule
+ Required: 4 weekdays + Saturday (every week, 9:00 AM – 3:00 PM)
+ Assigned shift options:
+ 9:30 AM – 6:30 PM
+ 10:00 AM – 7:00 PM
+ 11:00 AM – 8:00 PM
+ Some flexibility may be available after training
Key Responsibilities
+ Deliver exceptional customer service to online banking users via phone and email
+ Accurately address and resolve customer questions, concerns, and technical issues
+ Support inbound call volume within the Customer Service Center
+ Respond to internal and external inquiries with strong written communication skills
+ Act as a liaison between customers an...