On-Call Support & Operations Specialist (RCA)
HCL Technologies Limited
Full-time
Management & Operations
Location
, , malaysia, , , malaysia, Malaysia
Posted
July 27, 2026
Job Description
HCL Technologies Limited is seeking a support professional in Malaysia to independently resolve customer tickets and provide on-call support. The candidate will work on root cause analysis to ensure positive customer feedback.
Key responsibilities include adhering to quality standards, managing knowledge base updates, and ensuring a positive customer experience. The role offers various benefits such as personal time off, educational resources, and career advancement opportunities.
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