Officer, Customer Service

Aegon

Full-time Information and Record Clerks
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Location
Hong Kong, Hong Kong, Hong Kong
Posted
July 18, 2026

Job Description

Description

Responsibilities:

  • Collaborate with business partner or different internal teams to deliver quality customer service.
  • Handle enquiry/feedback/complaint from customer or business partners through different means of contact including but not limited to letter, email, audio/video call or face to face meeting, etc.
  • Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
  • Ensure a good follow-through of customer’s service request till its completion.
  • Report daily operations issues to team leader with proposed feasible solution.
  • Participate in ad hoc projects or tasks if assigned.
  • Being a team player to back up other team member for service continuity purpose.
  • Comply with internal policies, procedures and relevant laws and regulations.

    • Requirements:

    Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 18, 2026
    • Application Deadline
      August 27, 2026