Office-based_Call Center Agent (Heredia, Costa Rica)
24 Hours Group
Full-time
Information and Record Clerks
Location
Heredia, Heredia Province, Costa Rica
Posted
July 25, 2026
Job Description
Job Description
As a Call Center Agent, you will be responsible for handling inbound calls from customers requesting towing and roadside assistance services. Your primary role is to assess each customer's situation, gather accurate service details, provide timely information, and coordinate with dispatch to ensure prompt assistance. This role requires excellent communication skills, sound judgment, empathy, and the ability to remain calm in a fast-paced, emergency-response environment.