Office Administrator - 4 months fixed term

Full-time Technical Support & Administration

Office Administrator - 4 months fixed term

Support clients, whānau and teams through accurate Family Portal administration, clear communication and practical programme support.

He kōrero whakamārama mō tēnei tūranga | About the role

We are looking for an organised and detail-focused Administrator to support the day-to-day administration of the AlayaCare Family Portal and provide practical support to the Better Day Engine programme. In this role, you will help ensure clients, whānau and nominated portal users are supported to access and use the Family Portal safely and confidently.

What you’ll do

• Process Family Portal registration requests, including checking identity, consent and authority to access client information.
• Maintain accurate portal user records and client and whānau contact details in AlayaCare.
• Monitor, action and route portal-generated enquiries to the right team within agreed timeframes.
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