Ocean Customer Experience Specialist

Full-time Marketing & Media

Ocean Customer Experience Specialist

Leads the strategic execution and continuous improvement of Ocean products within Area by optimizing cost to serve, ensuring first‑time customer issue resolution, and driving platform rollout to deliver high‑performing, customer‑centric operations.

Accountabilities

• First‑time customer issue resolution for Area
• Continuous improvement of Ocean product processes and performance within Area, including best practice adoption
• Platform development and rollout for assigned Ocean scope

Critical Tasks

• Provide high‑quality, timely customer issue resolution with minimal handovers
• Assist in rolling out platform and systems within assigned scope
• Identify and implement process enhancements to improve Ocean product performance, customer experience, and operational resilience

Qualifications

• Graduate of any 4‑year bachelor’s ...