Location
toronto, on, Canada
Posted
July 12, 2026
Job Description
Join Norton Rose Fulbright as the IT Support Leader in a hybrid setting, overseeing a diverse team to enhance IT services.The role demands a proactive approach and excellent problem-solving abilities.
In this leadership position, you will guide the IT support staff and ensure efficient service delivery across Canadian offices. You will create performance scorecards and maintain relationships with senior management while ensuring the team meets strategic goals. Your analytical skills will be crucial in enhancing user experience and managing escalations effectively.
Key Responsibilities:
• Direct daily operations of designated IT teams
• Cultivate relationships with stakeholders for optimal service
• Analyze performance metrics and improve service quality
• Manage incident reports and support user inquiries
• Act as escalation point for serious service issues
Requirements:
• 12 years of technical support experienc...
In this leadership position, you will guide the IT support staff and ensure efficient service delivery across Canadian offices. You will create performance scorecards and maintain relationships with senior management while ensuring the team meets strategic goals. Your analytical skills will be crucial in enhancing user experience and managing escalations effectively.
Key Responsibilities:
• Direct daily operations of designated IT teams
• Cultivate relationships with stakeholders for optimal service
• Analyze performance metrics and improve service quality
• Manage incident reports and support user inquiries
• Act as escalation point for serious service issues
Requirements:
• 12 years of technical support experienc...