Non-Voice Customer Support (Chat Process)

Full-time Human Resources

• Job Title – Non-Voice Customer Support (Chat Process)
• Type – 6 Months
• Work Location – Dubai
• Salary – AED 6500
• NP- Immediate

Mandatory details/Skills-

• Handle customer queries via live chat and email in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints while ensuring high customer satisfaction.
• Escalate complex cases to the relevant teams when required.
• Maintain accurate records of customer interactions in the CRM system.
• Meet productivity and quality targets, including response time and customer satisfaction (CSAT).
• Follow company processes, SOPs, and data privacy guidelines.
• Collaborate with internal teams to ensure timely issue resolution.
• Identify recurring customer issues and provide feedback fo...