Non-Medical Claims, Analyst

AIA

Full time Business Operations Specialists
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
July 23, 2026

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Responsible for determining the validity and authorizing settlement of insurance claims.

Roles and Responsibilities:

  • Major Claims Processing:Handle and settle both incontestable and contestable major claims (e.g., Critical Illness, Total and Permanent Disability, Dismemberment, Death) within the agreed turnaround time (TAT) and in compliance with established procedures and guidelines.
  • Pending Case Management:Review all pending cases monthly and work towards reducing the pending ratio in line with agreed targets.
  • OPAT Savings:Monitor closed file reviews and ensure timely provision reversals to achieve operational savings.
  • Productivity & Accuracy:Meet claims productivity benchmarks within authority limits, delivering work with high accur...

    • Job Details

    • Job Type
      Full time
    • Category
      Business Operations Specialists
    • Date Posted
      July 23, 2026
    • Application Deadline
      September 01, 2026