Job Description
Job Description
Scope of Responsibilities/Expectations:
Primarily responsibility for the overall technical operation and maintenance of all main systems and subsystems.
Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers requiring technical assistance.
Provide technical user support and customer service. Be present and visible in the NOC and available to CSOs and CSTs and/or users requiring technical assistance. This is a presential position.
Be available for occasional after hours call out from the NOC to assist in resolving urgent system problems.
Learn in depth operations of in service equipment and systems.
Be familiar with, NOC policies, services, and staff.
Acts in manager’s role as required.
Provides short and long term in depth analysis and investigation of problems.
Systems A...