NOC Manager
Concentrix
Full-time
IT Services and IT Consulting,Outsourcing and Offshoring Consulting
Location
metro manila, metro manila, Philippines
Posted
June 07, 2026
Job Description
The Operations Manager II for the Network Operations Center (NOC) Program will oversee the 24/7/365 operational health, performance, and uptime of critical network infrastructure. This role bridges the gap between high-level business strategy and technical execution, leading multi-tiered engineering teams to ensure strict SLA compliance and rapid incident resolution.
Candidate Profile:
- 7+ years in IT/Network infrastructure, with 3+ years managing 24/7/365 shift-based teams.
- Direct experience leading P1/Severity 1 major incident bridges and driving down MTTR.
- Framework Mastery: Deep, practical knowledge of ITIL processes (Incident, Problem, and Change Management).
- Proven track record of owning, reporting, and defending contractual SLAs/KPIs.
- Certifications: ITIL v3/v4 Foundation or Intermediate, PMP, CCNA/CCNP (inactive technical certifications are acceptable).
- Experienc...