NOC Engineer

Full-time Engineering

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role and Responsibilities Include

Network Monitoring and Incident Response

• Actively monitor network performance metrics (device status, packet loss, latency, and bandwidth usage) using network monitoring tools.
• Identify, analyze, and respond to network alerts, alarms, and performance degradation.
• Troubleshoot issues and elevate critical problems to relevant stakeholders.

Fault Management & Troubleshooting

• Investigate network faults and service interruptions, identifying root causes and implementing corrective actions.
• Diagnose network faults, implement solutions, and document resolutions to prevent future occurrences.

Service Provis...