Location
santiago de cali, sur, valle del cauca, Colombia
Posted
July 04, 2026
Job Description
Job Description
Type: Full Time
In-person job
Education / Educación
Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.
Responsibilities
Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure. Familiarity with monitoring tools and ticketing systems is a plus. Ability to follow operational procedures and escalated issues appropriately.
- Monitor network alarms, alerts, and service performance through NOC monitoring systems.
- Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
- Open, document, and manage incident tickets following operational procedures.
- Escalate incidents to Level 2 engineering teams when deeper technical intervention is required. <...