Location
manila, metro manila, Philippines
Posted
July 02, 2026
Job Description
To be responsible for the operation and support of the Firm's IT Infrastructure during the shift through continuous monitoring and handling of system-related incidents, and performing ad-hoc and routine tasks. This position operates in a shift pattern mode as the NOC Team is onsite in Global Services Manila (GSM) 24 hours x 365 days a year. Aside from this, the role holder is expected to be on-call in case of IT infrastructure critical incidents and emergencies requiring their services.
Main responsibilities:
- Continuously monitor, maintain and support enterprise IT infrastructure (servers, network, database, messaging, backup, VoIP) using tools like SCOM and SolarWinds.
- Identify, triage, and respond to alerts based on impact and severity within SLA targets.
- Perform initial diagnostics using logs, dashboards, and monitoring tools.
- Perform first- and second-level troubleshooting for system, server, and infrastructure incidents, ...