NOC 62010 - Retail sales supervisors

Full-time Supervisors of Sales Workers

Job Description

Job Summary

Supervise frontline retail staff to ensure efficient store operations and excellent customer service. Coordinate sales activities, merchandising, and loss-prevention efforts to meet store objectives.

Number of Positions

9

Main Duties

• Supervise and coordinate daily activities of sales staff, including scheduling and shift assignments.
• Train, mentor, and evaluate employees to maintain service standards and sales performance.
• Provide frontline customer service, handle escalated inquiries and resolve complaints.
• Monitor inventory levels, oversee stock replenishment and assist with merchandising and displays.
• Manage cash handling procedures, sales transactions, and end-of-day reconciliations.
• Implement loss-prevention measures and ensure compliance with store policies and safety regulations.

Requirements

• Secondary school diploma or equival...