Location
Chicago, IL, United States
Posted
June 29, 2026
Job Description
Job Description
The NICE CXone Administrator is responsible for the administration, configuration, and ongoing support of the NICE CXone contact center platform in a large, enterprise environment. This role ensures platform stability, efficient call routing, accurate user provisioning, and a high-quality agent and customer experience. The administrator will serve as a technical subject matter expert for CXone, supporting 200+ users across multiple lines of business and partnering closely with operations, workforce management, and technology teams.
Key Responsibilities
Platform Administration & Configuration
· Administer and support the NICE CXone platform for a large-scale contact center environment supporting 200+ agents and supervisors.
· Manage user provisioning, deprovisioning, roles, permissions, skills, teams, and security profiles within CXone Admin and ACD modules.
· Maintain business continuity by ensuring routing accuracy, queue...
The NICE CXone Administrator is responsible for the administration, configuration, and ongoing support of the NICE CXone contact center platform in a large, enterprise environment. This role ensures platform stability, efficient call routing, accurate user provisioning, and a high-quality agent and customer experience. The administrator will serve as a technical subject matter expert for CXone, supporting 200+ users across multiple lines of business and partnering closely with operations, workforce management, and technology teams.
Key Responsibilities
Platform Administration & Configuration
· Administer and support the NICE CXone platform for a large-scale contact center environment supporting 200+ agents and supervisors.
· Manage user provisioning, deprovisioning, roles, permissions, skills, teams, and security profiles within CXone Admin and ACD modules.
· Maintain business continuity by ensuring routing accuracy, queue...