Next Generation Customer Experience (Omnichannel) Manager

Takeda

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Apply Now
Location
Toronto, Ontario, Canada
Posted
March 13, 2026

Job Description

Description

ROLE OBJECTIVE

The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners. The role blends data-driven customer journey planning, digital expertise, and cross functional collaboration to elevate customer value and enable organizational transformation.

KEY ACCOUNTABILITIES

  • Partner with cross functional teams to design and optimize data-driven and AI enabled omnichannel customer journeys.
  • Ensure local customer needs and insights are reflected in IBU and Canada NGCE strategies.
  • Cocreate scalable, insight driven customer solutions across digital, field, and traditional channels.
  • Build NGCE capability by upskilling teams in omnichannel customer engagement fundamentals (Customer journeys, campaign thinking, digital chan...

    • Job Details

    • Job Type
      Full time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      March 13, 2026
    • Application Deadline
      April 22, 2026