Network Support/Maintenance Engineer (12-month contract)

Full-time Other-General

Network Support/Maintenance Engineer (12-month contract) About the Company:

Our client is one of Singapore's leading technology services firms.

Role: Network Support/Maintenance Engineer

Job Location: Singapore

Job Type: Contract

Additional notes: 24x7 standby on rotation

Job Summary

Provides remote and on-site technical support for Network and Security services. Responsible for incident handling, troubleshooting, preventive maintenance, operational support, and ensuring compliance with Service Level Agreements(SLAs) and Standard Operating Procedures (SOPs). Participates in a 24x7 stand by support rotation to ensure service continuity.

Key Responsibilities

• Provide Level remote and on-site technical support for Network and Security services.
• Diagnose, troubleshoot, and resolve network and security incidents within agreed SLAs.
• Escalate incidents beyond Level 1.5 support t...