Location
islamabad, islamabad capital territory, Pakistan
Posted
July 16, 2026
Job Description
Job Overview
- Hired engineers will undergo extensive, all-round training for initial 4 weeks and thereafter they will be placed in Technical Assistance Center (TAC).
- They will handle technical queries of customers telephonically relating to Nayatel's FTTH services in TAC.
- All manpower requirements in departments like Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend are covered by transferring engineers from TAC on merit.
- Responsible for timely and efficient telephonic support to customers regarding NTL services.
- Responsible for providing first call resolution after conducting detailed trouble shooting on customer complaint.
- Performing in depth analysis where customer is facing repeated issue and then taking appropriate steps for issue resolution.
- Responsible to inform or elevate the issue to concerned department in case of any outage/issue related to network.
- Interdepartm...