Network Operations Support Senior Analyst - Mandarin speaking
Accenture Malaysia
Full-time
IT & Technology
Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 27, 2026
Job Description
Role Purpose
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
Key Responsibilities
- Day to day handling of customer emails and phone calls for fault reporting and inquiries.
- Contribute to Key Performance Indicators in relation to performance of the networks, infra...