Job Description
Job Summary
Act as the regional escalation point for network-related customer issues, ensuring timely resolution and effective communication.
Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.
Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.
Process Improvement
Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.
Develop, maintain, and govern network operations and support SOPs, ensuring consistency and compliance.
Apply industry best practices, frameworks (e.g., ITIL), and emerging technologies to optimize service delivery.
Monitoring & Reporting
Produce and present KPI reports to management and customers, providing actionable insights on network performance.
Oversee moni...