Location
toronto, on, Canada
Posted
June 04, 2026
Job Description
Take charge of network operations as a Network Operations Engineer, ensuring high availability for Data, Voice, and Contact Center Services. This role requires strong technical skills and a proactive approach in a multinational environment.
As a Network Operations Engineer, you'll provide critical Level 2 support while collaborating with internal teams and vendors. Your expertise will be vital in second-level incident management, service restoration, and proactive improvements. Engage in major incident calls, lead discussions, and perform root cause analysis to address production outages efficiently.
Key Responsibilities:
• Provide second-level network incident management and patch management
• Lead service restoration and proactive service improvement initiatives
• Conduct root cause analysis for production outages
• Implement repeatable changes for LAN, WAN, and cloud connectivity
• Mentor junior engineers in technical and professional development
Requirements...
As a Network Operations Engineer, you'll provide critical Level 2 support while collaborating with internal teams and vendors. Your expertise will be vital in second-level incident management, service restoration, and proactive improvements. Engage in major incident calls, lead discussions, and perform root cause analysis to address production outages efficiently.
Key Responsibilities:
• Provide second-level network incident management and patch management
• Lead service restoration and proactive service improvement initiatives
• Conduct root cause analysis for production outages
• Implement repeatable changes for LAN, WAN, and cloud connectivity
• Mentor junior engineers in technical and professional development
Requirements...