Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 22, 2026
Job Description
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer‑reported faults, ensuring SLA adherence, and improving overall customer service experience.
Key Responsibilities
- Day‑to‑day handling of customer emails and phone calls for fault reporting and inquiries
- Contribute to key performance indicators related to the performance of networks, infrastructure, applications, products and services supplied
- Deliver technical support under the guidance of more senior technical staff, for a range of complex products, services, network and infrastructure elements
- Work within defined product/network procedures, standards and practice
- Deliver outcomes by implementing a course of action identified from a range of solutions
- Assist in providing technical support for investigation and rectificati...