Job Description
Key Responsibilities:
. Provide Level L2/3 IT network security operations support
. Respond to incident calls and ensure the SLA to our clients is met
. Perform changes to the network in-line with the organization's Change Management processes
. Ensure compliance to policies, processes and standards, both internal and clients' organization
. Prepare network analysis reports, including findings with analysis
. Participate in regular operations review meetings, including operational issues, ticketsreview etc
. Participate in projects/activities to support improvement initiatives
. Conduct proper handover from the project team to operations after commissioning of projects.
. Conduct internal training and/or knowledge transfer to team.
. Update operations documentation (technical, CMDB, etc).
Requirements:
. At least 5 years of experience providing network operational ...