Job Description
About the role
We are looking for an experienced Network Engineer to join our Network Management team. As a Network Engineer, you'll work on WAN, LAN, Firewalls, and Wireless technologies, providing on-site and remote support for projects, incident resolution, and service requests. Achieve high standards in customer service and quality within agreed service level agreements.
Key Duties
Deliver technical support for multiple clients in a managed services environment, specialising in Cisco and Fortinet technologies.
Configure and maintain routers, switches, wireless networks, and FortiGate firewalls across customer environments.
Manage escalations and coordinate with third-party service providers to resolve critical network outages.
Provide mentorship and guidance to Level 1 Network Engineers as needed.
Work closely with clients, system ...