Network Consultant- Assistant Manager

Vodafone

Full-time Other-General
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Location
pune, maharashtra, India
Posted
June 11, 2026

Job Description

Who we are

About this Role

We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking, particularly Cisco technologies, and a passion for delivering exceptional service in a 24/7 shift-based environment. The individual will be the first point of contact for premium service customers, responsible for fault isolation, diagnostics, and escalation management.

What you’ll do

  • Initiate diagnostics and perform proactive analysis for network faults.
  • Conduct root cause analysis for network alarms and escalate appropriately.
  • Manage incidents throughout their lifecycle, ensuring SLA adherence.
  • Transfer tickets to L2 engineers or relevant teams for resolution.
  • Coordinate with vendors and third parties based on b...