National Service Delivery Manager

FutureYou

Full-time Operations Specialties Managers
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Location
Australia, New South Wales, Australia
Posted
July 09, 2026

Job Description

Job description

  • Lead service delivery and projects across a national footprint
  • Own end-to-end project delivery, client relationships, and service performance
  • Drive a shift to a proactive, high-performance client-first service culture


    • Client Details


    Our client is a well-established organisation. As a Service Delivery Manager, you will act as the face of IT and service delivery, leading both project execution and ongoing service performance across a national environment. This is a hands-on leadership role where you will:

  • Manage key client relationships, acting as a trusted advisor and senior escalation point
  • Oversee service desk and operational service delivery, ensuring high performance against SLAs and KPIs
  • Drive a service transformation agenda, shifting from reactive support to proactive, relationship-led delivery
  • Embed ITIL service management frameworks across processes a...

    • Job Details

    • Job Type
      Full-time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 09, 2026
    • Application Deadline
      August 18, 2026