National Director of Construction

Full-time Construcción, diseño y desarrollo

What You'll Do

The Manager of National Customer Relations serves as the company’s central contact for ensuring a positive customer experience by facilitating solutions to escalated issues efficiently. This role strengthens trust and enhances Century’s brand reputation and coordinates issue resolution with Division Presidents, Vice Presidents of Construction, Construction Managers, Customer Relations Managers, Customer Relations Specialists, and other relevant departments, aligning with Century Communities’ commitment to its customers.

Key Responsibilities

• Lead Corporate efforts to ensure customer-facing systems (BuildPro) run smoothly, communication is proactive, and divisions are supported to fulfill Century Communities’ mission successfully.
• Receive escalated homeowner calls & emails, distribute to proper divisions, and close the loop to completion.
• Assist all divisions and departments as needed, either via TEAMs or in perso...