National Customer Care Manager

Mopar

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Windsor, Ontario, Canada
Posted
July 16, 2026

Job Description

The National Customer Care Manager will empower employees to provide service to others and work collaboratively, internally and externally, and independently with the ability to make decisions. The individual will embrace opportunities for increasing responsibilities and good working conditions in a friendly environment and demonstrate and advocate for integrity and ethical behavior.

Primary Responsibilities of the position include: 

  • Lead day-to-day sales and service customer care operations across multiple lines of business, ensuring effective handling of inbound contacts, case management, correspondence, premium care, and escalated customer concerns.
  • Provide leadership, coaching, and direction to team members and support staff to build capability, strengthen performance, and maintain a customer-focused, collaborative culture.
  • Oversee high-impact and sensitive customer issues, including executive referrals, premium care cases, social media escalation...

    • Job Details

    • Job Type
      Full-time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      July 16, 2026
    • Application Deadline
      August 25, 2026