Location
barcelona, kingdom of spain, Spain
Posted
July 27, 2026
Job Description
Alcon in Barcelona is seeking a Customer Experience Representative to manage customer incidents via phone and case management systems, ensuring timely resolution and high-quality service for ophthalmology customers.
You will monitor SLA targets, coordinate returns and RMAs, provide order status updates and billing information, and collaborate with sales and operations to maintain accurate customer records.
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You will monitor SLA targets, coordinate returns and RMAs, provide order status updates and billing information, and collaborate with sales and operations to maintain accurate customer records.
#J-18808-Ljbffr