Location
wellington, wellington, New-Zealand
Posted
July 27, 2026
Job Description
The Managed Services (MS) Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre‑emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and to be responsible for managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.
Key Responsibilities
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, a...