Location
longueuil, montérégie, Canada
Posted
June 27, 2026
Job Description
Take charge as the MRO Customer Service Manager at RTX. This full-time, on-site leadership position focuses on customer engagement and service team coordination throughout engine service events.
As the MRO Customer Service Manager, you will be essential in fostering customer relationships and ensuring satisfaction during engine services. You'll lead a dedicated team to address customer needs while overseeing the execution of service strategies. This position requires a combination of strong technical knowledge, communication talents, and analytical skills to manage operations effectively.
Key Responsibilities:
• Develop strategies for shop visits with operations
• Enhance customer relations to uphold company reputation
• Coordinate corrective actions based on customer feedback
• Analyze and prepare reports using SAP and CRM
• Manage engine shop visit forecasts and requirements
Requirements:
• 8+ years experience with a Bachelor’s degree
• Excellent verbal ...
As the MRO Customer Service Manager, you will be essential in fostering customer relationships and ensuring satisfaction during engine services. You'll lead a dedicated team to address customer needs while overseeing the execution of service strategies. This position requires a combination of strong technical knowledge, communication talents, and analytical skills to manage operations effectively.
Key Responsibilities:
• Develop strategies for shop visits with operations
• Enhance customer relations to uphold company reputation
• Coordinate corrective actions based on customer feedback
• Analyze and prepare reports using SAP and CRM
• Manage engine shop visit forecasts and requirements
Requirements:
• 8+ years experience with a Bachelor’s degree
• Excellent verbal ...