Job Description
Customer relationship management
• Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings.
Technical sales support in the Customer process
• Provides technical and costing support for the sales process
• Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
• Accountable for solution engineering
• Ensure that the proposed solution fulfils the codes, regulations and safety requirements
Technical support in the Delivery process
• Accountable for solution engineering
• Organize the order documentation and order confirmation
• Manage the drawing and related documents
• Make the material specifications for KONE and local material. Checks and updates the specification...