Move Manager

Full-time other-general

Move Manager
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Location : Leeds LS25
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Salary : £27K + Bonus
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Contract type : Perm
Duties of role
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Managed incoming enquires via telephone, emails and live chat from customers requesting house moving quotations.
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Taking ownership of each customer's move from enquiry through to completion.
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Providing expert advice on our removals, storage and additional moving services.
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Prepared and discussed moving quotes,
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Maximise revenue through upselling optional extra products and services
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Ability to problem solve in order to achieve a positive customer outcome
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Collaborate with team members to improve customer service processes and outcomes
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Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
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Stay up to date with product knowledge, company polices and industry trends
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