Job Description
Administrator - Monitoring Tools
HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services
Follow-up SAP best practices for OCC operations Review and manage technical alerts for SAP Production Systems Engage incident management and technical teams needed on critical alerts to follow-up resolution Technical alerts remediation based on Standard Operation Procedures Measure alert management (open, closing, acknowledge, etc) effectiveness and efficiency Identify with stakeholders and process owners’ critical elements to monitor · KT sessions with ...