Location
Cornelius, NC, United States
Posted
July 11, 2026
Job Description
Job Description
The Mobility Support Specialist is a customer-facing, entry-level technical support role focused on mobile device support and telecom services. Specialists will support users through device migrations, troubleshoot issues, document activity in the ticketing platform, and deliver a high-quality customer experience throughout the process. This team is supporting a large-scale migration of approximately 2,400 mobile devices from BlackBerry Enterprise Server (BES) to Microsoft Intune, transitioning users between two Mobile Device Management (MDM) platforms.
A key requirement of the project is ensuring zero data loss during device conversion. Every device must be backed up prior to migration, requiring specialists to guide end users through various cloud-based backup solutions, including:
· Apple iCloud
· Google Cloud
· Samsung Cloud
· Other account-specific backup platforms
The role will involve walking users through:
· Device backups and migrat...
The Mobility Support Specialist is a customer-facing, entry-level technical support role focused on mobile device support and telecom services. Specialists will support users through device migrations, troubleshoot issues, document activity in the ticketing platform, and deliver a high-quality customer experience throughout the process. This team is supporting a large-scale migration of approximately 2,400 mobile devices from BlackBerry Enterprise Server (BES) to Microsoft Intune, transitioning users between two Mobile Device Management (MDM) platforms.
A key requirement of the project is ensuring zero data loss during device conversion. Every device must be backed up prior to migration, requiring specialists to guide end users through various cloud-based backup solutions, including:
· Apple iCloud
· Google Cloud
· Samsung Cloud
· Other account-specific backup platforms
The role will involve walking users through:
· Device backups and migrat...