Mobile Support Engineer

Full-time Engineering

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

The Mobile Support Engineer delivers enterprise mobile device support, ensuring secure configuration, availability, and inventory management per SOW requirements.

Responsibilities

• Configure and install Globe mobile applications
• Assist authorized users with Wi‑Fi connectivity
• Perform mobile device formatting and file transfers (VIP exceptions only)
• Conduct first‑aid hardware troubleshooting and endorse unresolved issues to service centers
• Inventory & Release Management
• Manage mobile device inventory, releases, and returns
• Support onboarding and liquidation of mobile phones and SIMs
• Compliance & Documentation
• Ensure mobile support activities are logged in ServiceNow
• Maintain accurate inventory and reporting

Requirements

• 2–4 years of mobile or endpoint support experience
...